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Learn about our easy order processFrequently Asked Questions
Why would I need Custom Orthotics?
Custom Orthotics realign your feet to your neutral position to reduce not only your foot pain but can also reduce knee, hip, and back pain.
Additionally, everyone’s feet are different. Even your own two feet are different. This is why we design our custom orthotics for each foot because they may be different sizes and have different medical conditions. We never mirror your second-foot orthotic design based on the orthotic design for your first foot.
Why would I buy Custom Orthotics from FootDoctors Orthotics?
You will be getting the same Medical Grade Custom Orthotics that Dr. O fits her clinical patients with. Dr. O has been designing and fitting patients with orthotics for twenty-five years. Besides designing typical Medical Grade Custom Orthotics for normal Sport and Dress usages, Dr. O has designed Medical Grade Custom Orthotics for those difficult applications such as high heels and Dansko clogs.
Our Orthotic Lab is also overseen by a Certified Pedorthist to ensure your Custom Orthotics are manufactured to the highest quality standards.
What is the difference between Over the Counter (OTC) arch supports and custom fitted orthotics?
Over the Counter arch supports are more of a one size fits all, soft padded arch support. These over the counter arch supports may provide a slight cushion, but they do not provide the support needed to get your feet back in a neutral supported position. OTC arch supports last about three months. Custom orthotics last between 3 to 5 years, depending on your activity level and weight. Custom Orthotics are designed to fit your individual foot and are rigid to provide support and realign your foot and ankle.
How Do I Order my FootDoctors Orthotics Custom Orthotics?
1. Select the style of custom orthotic that you are looking for. Click on that style of orthotic and add to Cart.
2. Once you complete your order, we will mail you an Impression Kit within a couple of business days.
3. Step in your Impression Kit per the instructions on our website.
4. Complete your information page to assist us in designing your custom orthotics. Place your impression kit and completed information sheet into the white plastic envelope with our paid self-addressed label.
Will my Custom Orthotics fit my shoes?
Yes – we design and make your orthotics to fit your shoes or boots upon receiving them. Sometimes in Sports Style Custom Orthotics, you may need to trim the end of the top cover with a pair of scissors to get them to fit exactly. If you have a specific pair of sport shoes that you intend to wear your new Custom Orthotics in, remove the current insole and trace that insole on a piece of paper. Return that traced impression with your Impression Kit and we will customize your Sport Style Custom Orthotics to fit in your sport shoes.
How long will it take to get my new Custom Orthotics?
After we receive your Impression Kit, we will send you your Custom Orthotics within 7 business days.'
Are there special instructions to break in my new Custom Orthotics?
Yes. When you receive your new custom foot molds, you will also receive a handout with instructions on how to break in your new custom orthotics. In addition, there are instructions on the FootDoctorsOrthotics.com website.
How long will my Custom Orthotics last?
Normally your Custom Orthotics will last 3 to 5 years depending on your activity level and weight.
Can I return my Custom Orthotics?
Yes. During the first 60 days we will work with you to address any issues with the fit of your orthotics. If you are still not happy with the fit of your orthotics at the end of 60 days, then you may return your orthotics.
Is there a warranty on my Custom Orthotics?
In addition to our 60-day Return Guarantee, you will have a 2-year warranty on your custom orthotics from the day you receive them. This warranty covers any breakage of the polypropylene rigid part of your custom orthotics.
How do I return my orthotics?
Contact us by phone at (877) 598-2471 or email at email@example.com. Let us know what product you purchased and what issues you have experienced. We will then email you a pre-paid stamped label for you to use to return your custom orthotics.
Does insurance cover anything on my Custom Orthotics?
Dr. O is licensed to practice in Colorado, so if you are a Colorado resident you can call us at (877) 598-2471 and we can get information to check your orthotic benefits. If you reside outside of Colorado, we may be able to accept Health Savings Account and Flexible Spending Account payments, but insurance will not cover your Custom Orthotics.
Does this site provide medical advice?
No. The content of this website, such as text, graphics, videos, images, information, and other material contained on this website, is for informational purposes only. This includes information on the blog portion of the website as well. The content on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Your use of this website is not a substitute for professional medical advice from your physician or from Dr. Cynthia Oberholtzer-Classen.
Helpful ResourcesVideo Gallery
Difference between Functional and Accommodative Orthotics
Difference between Medical Grade Custom Orthotics and OTC Orthotics